SAP PP QM Team Lead

The SAP PP/QM Team Lead in the US Delivery Centre is responsible for the design, configuration and support of the SAP PP/QM area to meet the business needs of our clients. Working closely with our clients to deliver, maintain, troubleshoot and enhance SAP functionality, the PP/QM Configuration Team Lead adds value to the US Delivery Centre through their knowledge of the PP/QM module and knowledge of its integration with other modules.

Responsibilities:

• Responsible for Tier 2 & 3 support (SAP PP, QM, and APO)
• Responsible for meeting Service Line Agreements
• Manage local and IDC support resources

Specific responsibilities:

• Assess urgency of break-fix issues and requests for new functionality
• Assign requests to team resources as necessary, and manage work to completion
• Use skill set to design, build, and test effective solutions to application and/or process defects
• Develop other team member’s skills, mentoring them to become better SAP configuration architects, and better client consultants
• Ensure workload is balanced across team members
• Ensure sufficient application coverage during regular business hours, holidays, off-hours
• Be a role model to others in the team (quality of solutions, customer focus, work/life balance, etc.)
• Support/sponsor work/life balance
• Identify areas for improvements in processes and system utilization. Drive/lead implementation of such efforts
• Monitor client satisfaction and escalate potential issues to management if necessary
• Ensure all service requests are managed and completed according to Service Line Agreements